Question 1

How do I report a maintenance concern for my room assignment and/or communal area?

Accepted Answer

Residents can complete maintenance requests for our maintenance team to directly address via the StarRez portal.

Question 2

Are there Resident Assistant opportunities at FOUND?

Accepted Answer

Yes. FOUND Study has Resident Assistant (RA) positions for assisting in managing the building, residents, and general operations, 365 days a year. Regular terms include fall to spring, and summer terms. Specific information will be shared with residents when during application windows.

Question 3

What is the FOUND Study StarRez Portal? How do I access?

Accepted Answer

The StarRez Portal is a central hub for residents to report a maintenance request, register a guest, view the FOUND Study Chelsea Handbook, and more. It is recommended students bookmark the student portal page for easy reference while living at FOUND.

If you have not logged into the portal prior, you will have to reset your password through your school email.

If you have further questions, or issues logging in, please contact the front-desk for further assistance.

Question 4

Where can I pick-up packages?

Accepted Answer

FOUND Study Chelsea receives packages packages/envelopes throughout the business day. Students receive a notification directly from FOUND once the packaged has been sorted by a FOUND team member.

For the most successful arrival, please ensure your package is addressed as follows:

Student Name (First & Last), Unit # (if known)
300 W. 20th Street,
New York, NY 10011

Residents may pick-up packages everyday at the package room located in basement.

Question 5

Where can food/perishable deliveries be delivered?

Accepted Answer

Food deliveries (Door Dash/ HelloFresh etc.) and other perishables are only allowed to be delivered to the lobby. Delivery people must call the resident for immediate pick-up.

Question 6

Is there a curfew?

Accepted Answer

There is no curfew; our residences have 24-hour front entrance security and residents can enter with their FOUND Study ID Card. However, we do have quiet hours that are New York City ordinances which are from 10pm-7am.

Question 7

Can I have guests at FOUND Study?

Accepted Answer

Yes, FOUND Study allows guest privileges for all students during the regular semester. All guests must be registered on the host's StarRez portal prior to their arrival. Depending on your affiliated school, there may be a guest hold for the first two weeks of your semester session.

Question 8

Who can be a guest at FOUND Study?

Accepted Answer

To maintain the safety and health of our community, FOUND Study requires guests to be:
●At least 18 years old or legally emancipated
●Have a valid legal ID with date of birth
●Have proof of Covid vaccination
●Not convicted of any sexual or drug related offenses

Question 9

What is the guest registration procedure?

Accepted Answer

All residents must submit a Guest Registration for their guest, before their arrival, regardless of guest’s length of stay. Guests are not allowed on property until they are approved by any roommate(s) (if applicable).

o Daytime Guests: Forms must be submitted at least 1 hour before the guest’s arrival.
o Overnight Guests: Forms for overnight guests staying 1-3 nights must be submitted at least 24 hours before guest’s arrival.

NOTE:
●A non-resident may not be an overnight guest in the residence for more than seven (7) nights per calendar month,
regardless of the host. 
●Failure to complete and submit the form in a timely manner may result in guests not being allowed into the
building and the resident’s guest privileges being suspended.
●A resident may only have an overnight guest for 7 cumulative nights per 30 days. Any requests beyond that will be
denied.

Please note, some schools may have their own guest policies, with specific expectations. Refer to their guidelines to further understand more specifics.

Question 10

If I am living in a designated single, can I have furniture removed?

Accepted Answer

No. All FOUND Study  rooms are furnished with the same furniture regardless of occupancy type.

Students can expect two Twin-XL beds, two desks/chairs, two dressers, one closet, microwave, and mini-fridge.

Together, the Twin XL beds can create a regular King bed when pushed together, or for more space, students can place a maintenance request them to be bunked.

Question 11

How do I change rooms and/or roommates?

Accepted Answer

FOUND Study offers an “on request” approach to room changes for direct leasers. This means that, if a resident has requested a room and a room becomes available that meets the criteria the resident provided in their request, we will allow the resident to move to that room for the standard fee-rate outlined in their licensing agreement.

Room changes must be coordinated through FOUND and the process will vary in scope depending on your affiliated school. Room transfer requests are not guaranteed and not all requests can be granted. FOUND may ask roommates or suitemates who are experiencing conflict to participate in a mediation to address their differences instead of changing rooms, or pending the ability to grant a room transfer, and depending on the severity of the conflict.

Question 12

When are quiet hours?

Accepted Answer

FOUND Study has quiet hours every night 11pm-9am. Regardless of time, FOUND Study also has 24/7 courtesy hours and expects residents to respond/adjust to other requests of residents beyond these times when noise may be a disturbance.

Please refer to the Student Handbook for current noise violation fines.

Question 13

Can I bring my bicycle?

Accepted Answer

You are permitted to have a bicycle, which you may store in your own room.

Question 14

Does FOUND Study offer meal plans?

Accepted Answer

FOUND Study does not offer meal plans. However,  every room in Chelsea is equipped with a full kitchen.  We also offer a variety of discounts to local restaurants.

Question 15

What should I bring?

Accepted Answer

For a traditional student staying for a standard term, please review the FOUND Study  packing list below for ideas, and reminders, of room essentials.

Question 16

How tall are the beds?

Accepted Answer

The beds have a clearance height of 36 Inches.

Question 17

Where can I find the complete list of FOUND Study policies?

Accepted Answer

For complete FOUND Study policy, please refer to the Handbook on your StarRez Portal.

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LOCATIONS

917- 551-5588

Frequently asked questions